Luck 7 takes the privacy and security of your personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
OUR PRIVACY COMMITMENT
We believe privacy is more than a legal obligation — it is our moral responsibility to every member who places their trust in luck 7.
Welcome to the luck 7 Privacy Policy page – Malaysia's leading online Sports Betting and casino gaming platform. Luck 7 ("we", "platform") operates under the domain luck7.my and is fully committed to protecting the privacy of every member who trusts our services.
This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and sets out in detail how luck 7 collects, uses, stores, discloses and protects your personal data. It applies to all individuals who access or use luck 7 services, including website visitors, registered members and mobile app users.
Important: By registering an account with luck 7 or using any part of our platform, you confirm that you have read, understood, and fully agree to this Privacy Policy. If you do not agree, please discontinue use of the platform immediately.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy luck 7 as part of our comprehensive protection framework for every member.
Luck 7 collects various types of personal data depending on your level of interaction with our platform. The following are the categories of data we collect:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identification Data | Full name, MyKad number, date of birth, gender | Registration form, KYC process |
| Contact Data | Malaysian phone number, email address, residential address | Registration form, profile updates |
| Financial Data | Deposit/withdrawal records, payment methods (TnG, GrabPay, DuitNow, FPX), transaction amounts | Deposit and withdrawal process |
| Activity Data | Betting history, games played, session duration, wins/losses | Internal platform systems |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Server logs, cookies, tracking technologies |
| Communication Data | Live chat conversation records, support emails, complaints | Customer service system |
We only collect data that is strictly necessary for the stated purposes. Luck 7 does not collect sensitive data such as medical information, religious beliefs, or political views unless required by law.
You are responsible for ensuring that all personal data you provide to luck 7 is accurate, current, and complete. Providing false or misleading information may result in your account being suspended or closed.
Luck 7 uses the personal data collected solely for the following purposes. We will not process your data for any other purpose without first obtaining your consent:
Every data processing activity at luck 7 has a clear legal basis – whether grounded in your consent, contractual necessity, legitimate interests or applicable legal obligations.
Luck 7 takes a highly cautious approach to sharing members' personal data. We does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. Your data may only be shared in the following limited circumstances:
All third parties receiving personal data of luck 7 members are bound by data processing agreements requiring them to protect your data to the same or higher standard as set out under Malaysia's PDPA 2010.
Luck 7 continuously invests in the latest security technologies and procedures to protect member personal data from unauthorised access, loss, damage, or disclosure. The security measures we have in place include:
While luck 7 takes all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. You are also responsible for keeping your luck 7 account username and password secure – do not share your login credentials with anyone.
In the event of a data breach that materially affects your personal data, luck 7 will notify you within the timeframe stipulated by PDPA and take appropriate remedial action.
Luck 7 uses cookies and similar tracking technologies to enhance your experience on luck7.my, ensure the platform runs smoothly and analyse usage patterns for continuous improvement.
Types of Cookies We Use:
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on luck7.my. For more information on managing cookies, refer to the help documentation of your web browser.
As a Luck 7 member based in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA). Luck 7 is committed to facilitating the exercise of these rights in a straightforward and timely manner:
To exercise any of the above rights, please contact the luck 7 Privacy Officer at: privacy@luck7.my. Include your account number, the type of request and relevant identity verification documents. All requests will be verified first to ensure account security before being processed.
Luck 7 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law. The following are our data retention guidelines:
When data is no longer needed, Luck 7 will ensure it is securely deleted or anonymised so that it can no longer be linked back to your identity. Our data deletion procedures comply with industry standards for irreversible data destruction.
Luck 7 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our data processing practices, technology, legal requirements, or other relevant factors. All amendments will be published on this page at luck7.my/privacy-policy.
For material or significant amendments, luck 7 will notify you via:
The "Updated" date at the top of this Privacy Policy will always reflect the latest version. Your continued use of the luck 7 platform after any amendment is published constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and stop using the platform.
Luck 7 has appointed a Privacy Officer responsible for ensuring compliance with PDPA 2010 and handling all privacy-related inquiries and complaints. If you have any concerns, questions, or wish to exercise your rights as a data subject, please contact us via:
When contacting us regarding data privacy, please include your luck 7 account number, the nature of your request or complaint, specific details of the issue and a copy of relevant identity verification documents. This will help us investigate and respond to you more efficiently.
We are committed to responding to all privacy enquiries within 5 business days and resolve data subject rights requests within 21 working days in accordance with Malaysia's PDPA 2010 requirements.
If you believe that Luck 7's processing of your personal data does not comply with the PDPA 2010, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia. That said, we encourage you to contact us first so we have the opportunity to resolve the matter internally.
Create a free account today and enjoy a betting experience that is safe, transparent, and responsible. We protect your privacy every step of the way.